FAQ | Information Technology
Frequently Asked Questions
Answers to common questions from small businesses and home users.
Yes. I provide IT services for small businesses that do not have in-house IT staff, as well as individuals who
need help with personal computers, home networks, and device setup.
I work with common small business server roles including file servers, web servers, DNS, and
Windows Active Directory environments. I can also help with virtualization and cloud-connected setups when appropriate.
Many issues can be resolved remotely, which is faster and more affordable. For hardware problems,
networking installations, and server deployments, on-site service may be required.
After-hours and urgent support may be available by prior arrangement and may include additional fees.
I do not provide guaranteed 24/7 monitoring or enterprise-level emergency response.
Yes. I can help implement firewall rules, endpoint protection, secure user access, and backup solutions.
While no system can be 100% secure, best practices significantly reduce risk.
I can recommend and source hardware when needed, or work with equipment you already own.
Hardware costs are separate from labor unless otherwise stated in a project quote.
Yes. Monthly support plans are available for small businesses that want predictable costs and
proactive maintenance. These plans typically include remote support, system updates, and basic monitoring.
Yes. I can assist with email migrations, cloud file storage, VPN access, and remote desktop solutions
to support flexible work environments.
I stand behind my work. If the same issue returns shortly after service, I will review it at no additional
labor charge when appropriate. New or unrelated issues may require a new service request.
Use the contact form or call to describe your issue or project. I’ll ask a few questions, recommend the best
approach, and provide pricing or a project estimate before any work begins.